Health Equity

At Ambetter from Coordinated Care (Coordinated Care Corporation), we understand that health equity can only exist when all people have access to the same opportunities to attain their full physical and behavioral health and well-being regardless of race, ethnicity, disability, gender identity, sexual orientation, socioeconomic status, geography, language, or any other social barriers.

Our approach systematically identifies disparities, prioritizes projects and collaborates across communities in an effort to remove inequities targeting members, providers, and communities.

Member Languages
Request Interpreter Services
Other Language Resources
Provider Training

Member Languages

At Ambetter from Coordinated Care (Coordinated Care Corporation), our purpose is at the center of everything we do, which is Transforming the Health of the Community, One Person at a Time. Treating the whole patient is a major component of delivering quality healthcare and we recognize the importance of serving members in a culturally and linguistically appropriate manner.

Coordinated Care Corporation Ambetter members speak more than 15 languages. In 2020, 79.2% of Washington residents reported English as their preferred language, and 8.6% prefer Spanish, according to U.S. Census data.

In 2022, 92.18% of Coordinated Care Corporation Ambetter members reported English as their preferred language and 3.29% preferred Chinese. Coordinated Care Corporation at a minimum conducts a language assessment on an annual basis to determine the current language population within the service area.

Cultural and linguistic availability of services is an important characteristic of the services Coordinated Care Corporation provides to its membership. Coordinated Care Corporation will continue to monitor, track, and trend all available data sources and is committed to ensuring that its policies and infrastructure are attuned to the diverse needs of all members.

Provider Portal:

Visit the Provider Portal to access important member information such as language preferences.

Once you have created an account, you can also use the Coordinated Care Corporation provider portal to:

Verify member eligibility
Manage claims
Manage authorizations
View patient list

You are also encouraged to reach out to your dedicated Provider Engagement Administrator to learn more about how this information can be used to strengthen your relationship with your patients. For a list of provider engagement representatives by region, visit us here or call the Customer Contact Center at 1-877-687-1197 (TTY 711).

Overview of Interpreter Services

Language services are available at no cost to members and providers without unreasonable delay at all medical points of contact. The member has the right to file a complaint or grievance if cultural and linguistic needs are not met.

Language services include:

Telephonic services
Oral translation (reading of English material in a members preferred language)
In-person non-English interpretation
American Sign language
Auxiliary aids including alternate formats such as large print and braille
Written translations for materials that are critical for obtaining health insurance coverage and access to health care services in non-English prevalent languages

Information is deemed to be critical for obtaining health insurance coverage or access to health care services if the material is required by law or regulation to provide the document to an individual.

To obtain language services for a member, contact Provider
Services at 1-877-687-1197 (TTY 711).

For in person and American Sign Language requests, contact Provider Services as soon as possible, or at least 5 business days before the appointment. All providers (Medical, Behavioral, Pharmacy, etc.) can request language services by calling our Provider Customer Contact Center at: 1-877-687-1197 (TTY 711).

Restrictions Related to Interpretation or Facilitation of Communication:

Providers may not request or require an individual with limited English proficiency to provide their own interpreter.
Providers may not rely on staff other than qualified bilingual/multilingual staff to communicate directly with individuals with limited English proficiency.
Providers may not use an accompanying adult or minor child to interpreter or facilitate communication.

Exceptions to these expectations include:

In an emergency involving an imminent threat to the safety or welfare of an individual or the public where there is no qualified interpreter for the individual with limited English proficiency immediately available.
Accompanying adults (minors are excluded) where the individual with limited English proficiency specifically requests that the accompanying adult interpret or facilitate communication, the accompanying adult agrees to provide such assistance, and reliance on that adult for such assistance is appropriate under the circumstances for minimal needs.

Providers are encouraged to document in the member’s medical record any member denial of professional interpreters and the circumstances that resulted in the use of a minor or accompanying adult as an interpreter.

Common Methods to Ensure Equal Communication and Access to Information:

Provisions for intake forms to be completed by persons who are blind or with a low visual disability with the same confidentiality afforded other members:
- Use of large print forms, electronic or online web-based forms, or in-person staff assistance in a private location.
Provision for a presence of sign language interpreters to enable full communication with deaf or hard of hearing members who use sign language.
Provision for making auditory information (E.G., automated messages) available via alternative means:
- Written communication or secure web-based methods may be used as possible substitutes.
Provision for communicating with deaf or hard of hearing members by telephone:
Use of telephone relay services (TRS), video relay services (VRS), a TDD, or use of secure electronic means.

Health Equity

Member Languages

Provider Portal:

Overview of Interpreter Services

Other Language Resources

Provider Training

New Provider Orientation

CLAS Standards E-Learning Modules and Resources

Additional Provider Training and Education

Free Continuing Education Opportunities

Additional Training Resources